Privacy Policy

Electel Systems Design Limited (ESD) respects the privacy of every individual who does business with us. We are committed to safeguarding all information that you provide to us and implement systems to make certain that we achieve ultimate privacy for individuals. This privacy statement will explain how our organisation uses the personal data we collect from you, what data we collect and how you can check and instruct us to erase your personal data.

The type of personal data we may collect

We will collect the following categories of personal data from you:

· Personal Identification Data: Name, surname or identifier

· Financial Data: Bank account data

· Contact Data: Email address, telephone numbers and billing address

· Technical Data: Location Data and Internet Protocol (IP) addresses and cookie identifiers

How do we collect personal data?

Your personal data will be collected in several ways, including:

· When you provide our company with information to enquire about the services;

· Through our provision of services to the organisation you represent or you individually;

· Using personal data in the public domain made available through your website;

· We may collect data from our clients, advisers and consultants;

· When you provide our company information using the ESD websites’ online forms.

Use of personal information

ESD uses the personal data we collect from you so that we can:

· Carry out the services we will supply to you;

· Provide you with requested information on our business and services;

· Build a business relationship with you;

· Comply with all applicable legal obligations;

· Provide you with company updates and news articles.

Insurance

We may use your personal data for professional and legal obligations, including data that is passed onto Courts, Bailiffs and High Court enforcement officers in line with collecting outstanding debt that is owed to us. If we do however need to use your personal data for an unrelated purpose, we will notify you explaining the legal basis for doing so.

Who do we share your data with?

We may disclose your information to any of our employees, subcontractors or associated companies as reasonably necessary to provide you with our service or procure your services. We will never sell your information to third parties. Other than as when required by law, or as set out in this privacy statement, we will not disclose your personal data to third parties without your permission.

Security

Electel Systems Design Limited will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of the personal data you provide. We are committed to ensuring that the information you provide us is secure and we have thus implemented numerous safeguarding procedures to prevent unauthorised access to any of our systems or files. These procedures include but are not limited to: storing hardcopy data in locked cabinets, using password protected systems and implementing managerial procedures to secure the data we collect. The transmission of data over the internet is inherently insecure and we cannot therefore guarantee the security of this.

Using our website

When visiting www.electel.co.uk we will collect personal data when the online customer support form is completed and submitted by you. The online form collects the following personal data: Name and Address.

The personal data we capture from the online form will allow us to use the information for the following purposes:

· Dealing with enquires/concerns

· Marketing our services and people to you

· Understanding how our visitors interact on the website

What are cookies and how to manage them?

Cookies are different text files that are located on your device and stored in your browser in order to capture internet log information and visitor behaviour data. You can set your browser to reject the use of cookies and in addition, remove those cookies that are already saved on your browser. Our website uses the following types of cookies:

· Google Analytic cookies

· Cookie Notice cookies

Third party websites

Our website may contain links to external websites that have been created, edited or maintained by third parties. Electel Systems Design Limited does not accept any responsibility for the privacy policies or practices of third parties.

Data Retention

We will only retain personal data for as long as necessary to fulfil any accounting or legal requirements and for the purposes we originally collected it for in line with the Data Protection Act 2018 (DPA 2018) and Article 5(1) (e) General Data Protection Regulation (GDPR). In accordance with law, we will retain financial information for a period of 7 years and personal data including: Identity, transaction data and contact for a period of 6 years.

Your Consent

By providing or submitting your personal information to us, you consent to the use of that information by us as set out in this Privacy Policy.

Your data protection rights

We would like to make you aware of your data protection rights under the Data Protection Act 2018. Every data subject/user is permitted to enforce the following rights:

The right to be informed – You have the right to be informed of any processing activities that involve your personal information. This information is provided to you in this Data Privacy Notice.

The right of access – You have the right to request copies of personal data that we hold on file for you. (Any request may be subject to an administration fee if the request is manifestly unfounded or excessive. We may withhold such personal information to the extent permitted by law.)

The right to rectification – You have the right to ask us to correct any inaccurate personal data.

The right to erasure – You have the right in the circumstances listed under Article 17 of the GDPR, to request the erasure of your personal data.

The right to restrict processing – You have the right to ask for the restriction or suppression of your personal data.

The right to data portability – You have the right to reuse and acquire your personal data for your own purpose.

The right to object – You have the right to object to the processing of your personal data.

Rights in relation to automated decision making and profiling – At present, Electel Systems Design Limited do not use a system which involves automated decision-making; therefore, this right presently does not relate to any of our processing activities.

Contact Us

If you have any questions regarding this policy or wish to contact in regard to your personal data, please direct all correspondence to:

Electel Systems Design Limited,

Hyde Park House, Cartwright Street, Hyde, SK14 4EH

e: info@electel.co.uk

Contact of appropriate authority

Should you feel that we have not addressed your concern satisfactorily and wish to make a complaint to the appropriate authority, please use the details supplied below.

Information Commissioners Office (ICO) (UK supervisory authority for data protection)

Revision to this Privacy Policy

We may from time to time make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will communicate any revised version of this Privacy Policy. Any changes to this Privacy Policy will be effective from the time they are communicated, provided that any change that relates to why we collect, use or disclose your personal information will not apply to you, where your consent is required to such collection, use or disclosure, until we have obtained your consent to such change.